Support Hours

Dana Pro Parts Customer Support: Monday - Friday, 8am-5pm ET.

  • All submitted requests have a goal response time of 48 business hours or less. 
  • Try the 'Chat' functionality for immediate assistance. 

Warehouse Shipping (After Processing): Monday - Friday, 8am-5pm CT.

  • Order processing typically occurs between 24 to 48 hours after an order is placed on
  • Product availability and shipment will be confirmed only after order processing has occurred.
  • All orders ship from Dana's Crossville, Tennessee distribution facility. 

Customer support and shipping will be unavailable Friday, December 22nd, 2023 through Friday, December 29th, 2023. 

Customer support and shipping will be closed for the following holidays in 2024: 

  • January 1
  • January 15
  • March 29
  • May 27
  • July 4
  • September 2
  • November 28 and 29
  • December 24-31

You may continue to place orders during these applicable days, and you order will be shipped as soon as possible.