Support Hours
Dana Pro Parts Customer Support
Monday–Friday, 10:00 AM–4:00 PM ET
- We aim to respond to all submitted requests within 48 business hours.
Order Processing & Shipping
Warehouse Hours: Monday–Friday, 8:00 AM–5:00 PM CT
- Orders are processed first, typically within 24–48 hours after being placed on DanaProParts.com.
- Shipping does not begin until processing is complete.
- Product availability and shipping details are confirmed only after order processing is finished.
- All orders ship from our Crossville, Tennessee distribution facility.
Shipping Methods & Costs
- We use the best available shipping method for your order.
- Orders placed after business hours or on weekends are processed on the next business day.
- Shipping timeframes begin only after processing is complete.
- Crate axles ship via freight for a flat $300 per unit.
- All other products ship via FedEx, with shipping costs calculated at checkout.