Dana Spicer Parts
Shipping & Returns
Q: Material Ordered in Error (Customer Error)
- The part must not be labeled as NON-RETURNABLE to qualify for return.
- Submit a request using the Return Request Form within 30 days from the shipment date.
- Once your return authorization is issued, you will receive instructions for mailing and repackaging your return.
- The return package must be received within 30 days of receiving the return authorization.
- A 20% re-packaging fee will apply.
Q: Material Shipped in Error (Dana Aftermarket Error) - Such as overages, shortages, incorrectly boxed parts, etc
- Submit a claim using the Return Request Form within 30 days from the shipment date.
- Once your return authorization is issued, you will receive instructions for mailing and repackaging your return. Freight will be prepaid.
- The return package must be received within 30 days of receiving the return authorization.
Q: Non-Returnable Parts
- Parts marked as NON-RETURNABLE cannot be returned.